LuckyOnes Privacy Policy

At LuckyOnes Casino, we are committed to protecting your privacy and safeguarding every piece of personal information you share with us. This Lucky Ones privacy policy explains how we collect, use, store and protect your data when you visit our website, create an account or use any of our gaming, sportsbook and payment services. By using LuckyOnes, you agree to the practices described below, and we encourage you to read this document carefully before registering for an account.

Information We Collect

When you sign up with Lucky Ones, we ask you to provide certain personal details so that we can verify your identity, process transactions and comply with our licensing obligations under the Curaçao Gaming Authority. We collect the following categories of information:

• We gather your full name, date of birth, address, e-mail and phone number during registration
• We collect identification documents uploaded through the Documents page of your personal profile
• We record your deposit, withdrawal and gameplay history, including the currencies and payment methods you use, such as EUR, USD, CAD, BTC and ETH
• We track technical data such as your IP address, browser type, device information and login timestamps whenever you use our LuckyOnes casino login
• We store communication records when you contact our support team via live chat, e-mail or the Live Support page

Our LuckyOnes account system relies on this information to keep your profile secure, prevent duplicate accounts and ensure that only one account per person is permitted, in line with our terms of service.

How We Use Your Data

We at LuckyOnes use the information we collect for several legitimate purposes. Our goal is to provide a safe, personalised and compliant gaming experience for every player who joins our platform. Specifically, we use your data to:

• Verify your age and identity before allowing access to our slots, live casino and sportsbook covering more than 30 sports
• Process your deposits and withdrawals securely across all supported currencies and cryptocurrencies
• Calculate and award bonuses, free spins and Loyalty Program points shown in your account header
• Communicate important updates about your account, promotions and VIP programme benefits
• Detect and prevent fraud, money laundering and unauthorised access attempts
• Improve our website performance, game selection and customer support quality

The Lucky Ones Casino security team reviews account activity regularly to detect suspicious behaviour and to protect the integrity of our platform for all players in supported markets, including Canada, the United States, Australia and the euro zone.

Cookies and Tracking Technologies

Our LuckyOnes platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences and analyse how you interact with our website and search engine functionality. Cookies also help us keep you securely logged into your Lucky Ones account without requiring repeated authentication during a single session. You may adjust your browser settings to limit or block cookies, although doing so may affect certain features of our site, including the on-site search engine used to filter our library of over 14,000 games.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share limited information with trusted partners who assist us in operating LuckyOnes, including:

• Payment processors handling deposits and withdrawals through cards, e-wallets, bank transfers and cryptocurrencies
• Identity verification providers who confirm the documents submitted through your profile
• Software and game providers, such as our 165 studio partners, who require anonymised data for game performance analytics
• Regulatory authorities, including the Curaçao Gaming Authority, when legally required
• Marketing partners operating under our Fortunate Partners affiliate programme, where you have consented to promotional communications

We at LuckyOnes ensure that any third party receiving your data is bound by strict confidentiality and data protection obligations consistent with this policy.

Data Security

We take the security of your personal and financial information seriously. Our LuckyOnes infrastructure employs industry-standard encryption protocols to protect data transmitted between your device and our servers, whether you access your account through desktop or mobile browser. We restrict internal access to personal data to authorised employees who require it to perform their duties, and we regularly review our systems to identify and address potential vulnerabilities.

While we implement robust safeguards, no method of transmission over the internet is entirely secure. We encourage you to use a strong, unique password for your Lucky Ones login and to avoid sharing your credentials with anyone.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations under our Curaçao licence. Transaction records, verification documents and communication logs may be kept for extended periods where required by anti-money laundering regulations.

Your Rights

As a player registered with LuckyOnes, you have certain rights regarding your personal data. These include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention requirements
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at [email protected], or reach our dedicated VIP account managers at [email protected] if you hold VIP status within our eight-tier loyalty structure.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over, as indicated by the 18+ mark displayed in our footer. We do not knowingly collect personal information from minors. If we become aware that an underage individual has registered an account, we will take immediate steps to close the account and delete the associated data.

International Data Transfers

Because we serve players across international markets, including Canada, the United States, Australia, New Zealand, Norway, Switzerland and South Africa, your data may be processed in jurisdictions outside your country of residence. We ensure that any such transfer is conducted in accordance with applicable data protection standards and appropriate contractual safeguards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of Lucky Ones after changes are published constitutes acceptance of the revised terms.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team, available 24/7 through live chat or e-mail at [email protected]. We are here to address any privacy concerns and to ensure that your experience with us remains safe, transparent and enjoyable.